Terms of service

       1. Warranty Period

    • General Product Warranty Period: xpai warrants to the original owner that the product will be free from defects in materials and workmanship for one (1) year from the date of purchase from xpai or an authorized retailer.
    • Refurbished Product Warranty Period: For refurbished products purchased via the xpai Refurbished Shop, the warranty period is thirty (30) days from the date of purchase.
    • Warranty Options: xpai, at its sole discretion, may either replace any defective product or component or accept the return and refund the original purchase price. Refunds may be issued to the original payment method, as a xpai store credit, or as a gift card. This warranty is non-transferable and applies only to the original purchaser.

        2. Warranty Coverage

    • Replacement Terms:
      • Replacements may be made with new or refurbished products or components at xpai’s discretion.
      • For non-refurbished products, any replacement will be covered under the Limited Warranty for the longer of:
        1. Three months from the date of replacement.
        2. The remaining applicable Warranty Period on the replaced product.
      • For refurbished products, any replacement will be covered under the Limited Warranty for thirty (30) days from the date of replacement.

        3.Exclusions

    • Products (other than refurbished products) submitted beyond the original one-year warranty period.
    • Product issues not related to quality within 30 days after purchase.
    • Products submitted without valid proof of purchase.
    • Products located outside the United States.
    • Products purchased from unauthorized resellers.
    • Lost or stolen products.
    • Products received without charge in a xpai giveaway, donation, as a promotional free item, or as samples.
    • Products repaired by unauthorized parties.
    • Products subjected to falls, extreme temperatures, water, or other operating conditions contrary to xpai documentation.
    • End of Life products, including xpai Sense v1.
    • Contents or valuables stored inside the xpai product.

        4. International Warranty Policy

    • Coverage Area: Currently, the warranty is only supported in the 48 contiguous United States, Alaska, Puerto Rico, and Hawaii.
    • Unauthorized Sellers: Most sellers located outside the United States are not authorized.
    • US Residents: If you are located in the US with a valid mailing address, please contact our support team for assistance.