Refund policy

Refund Policy

       1. Refund Scope

• • The refund will include the purchase price of the returned product and any associated sales tax.
  • The shipping charge associated with the original purchase will not be refunded.
  • Some shipping fees may apply upon return.

        2. Return Conditions

• • Purchase Channel: Only items purchased directly from xpai through the xpai Store can be returned to xpai. Items purchased through xpai’s authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy.
  • Order Number Requirement: You must provide your xpai Store order number to initiate a return. For items received as a gift, you will need to provide the order number received by the purchaser. xpai is only able to issue a refund to the original payment method used by the purchaser.
  • Return Packaging: Items must be returned with all included accessories and packaging. Please ensure the item is repackaged with all cords, adapters, and documentation included when received.
  • Bundle Returns: If items were originally purchased as a bundle, all items from the bundle must be returned to receive a full refund of the bundle purchase price.
  • Free Items: If a free item was included with your purchase, it must be returned with the product(s) being returned. Failure to return the free item will result in a reduction of the refund by the prorated value of the free item.
  • Contents and Valuables: If the item being returned is capable of holding contents or valuables, please ensure all such contents and valuables are removed before returning. xpai is not responsible for any contents or valuables stored inside the product.
  • Return Shipping Label: xpai will provide a pre-paid return shipping label for your use. You will not be charged for the return shipping cost. However, the shipping charge associated with your original purchase will not be refunded.
  • Final Sale Items: Final Sale items may not be returned.

        3. Holiday Return Policy

• • We are extending the normal 30-day return window for items ordered between November 1 and December 31.
  • Items ordered from the xpai Store between November 1 and December 31 of this year may be returned until January 31 of the following year for a full refund, subject to the other terms of the official Return Policy and Limited Warranty Terms.