Shipping Policy
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Shipping Area
XPAI currently ships products to valid addresses within the United States.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or locations outside the United States unless otherwise stated at checkout.
2. Order Processing Time
Orders are usually processed within 1-2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Order processing time is separate from shipping transit time.
3. Shipping Method and Delivery Time
We currently offer standard shipping within the United States.
Standard Shipping: 3-5 business days
The estimated delivery time begins after your order has been processed and handed over to the shipping carrier.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
4. Shipping Fees
Shipping charges are calculated and displayed at checkout before you complete your purchase.
The shipping fee may vary depending on your delivery address, order value, product weight, and available shipping service.
If your order qualifies for free shipping, the offer and its conditions will be displayed at checkout.
5. Order Confirmation and Tracking
After your order is successfully placed, we will send an order confirmation email to the email address provided during checkout.
Once your order has been shipped, we will send a shipping confirmation email with tracking information, where available.
Please check your inbox and spam folder for order-related messages.
6. Address Accuracy
You are responsible for providing a complete and accurate shipping address, including your full name, street address, apartment or unit number, city, state, and ZIP code.
If you need to change your shipping address, please contact us as soon as possible at xpai@xpaihome.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Delayed, Lost, or Damaged Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information shows that the package has been delivered but you cannot find it, please check with household members, neighbors, building management, or the carrier.
If your package arrives damaged or contains the wrong item, please contact us at xpai@xpaihome.com as soon as possible. Please include your order number and photos of the package and product.
We will review the situation and work with you to determine an appropriate solution.
8. Incorrect or Undeliverable Addresses
If a package is returned to us because the shipping address was incomplete, incorrect, or undeliverable, we may contact you to confirm the address.
Additional shipping charges may apply if the package needs to be shipped again.
If we cannot reach you within a reasonable period, the order may be handled in accordance with our Return Policy.
9. Customs, Duties, and Taxes
For orders shipped within the United States, applicable sales tax may be calculated and collected at checkout where required by law.
Because XPAI currently ships from within the United States for domestic orders, customers generally will not be required to pay import duties at delivery for standard U.S. shipments.
If XPAI begins shipping to other countries or regions, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
10. Contact Us
If you have any questions about your order or shipping, please contact us:
Shenzhen Xiaopai Technology Co., Ltd. Email: xpai@xpaihome.com