XPAI offers a 30-day return policy for orders delivered within the United States. Customers have 30 days from the date they receive their order to request a return.
At this time, our standard return and refund process is available only for orders delivered within the United States.
For customers outside the United States, XPAI may provide alternative after-sales solutions based on the specific circumstances. Any solution will be discussed and mutually agreed upon by the customer and XPAI.

1. Return Eligibility

To be eligible for a return in the United States, the product must:

• Be returned within 30 days of delivery;
• Be in the same condition in which you received it;
• Not be damaged due to misuse, accident, or improper installation;
• Include the original packaging, accessories, cables, manuals, and other included items;
• Include proof of purchase or the original order number.

We may refuse a return if the product is significantly damaged, missing accessories, or shows signs of misuse.

2. How to Request a Return

To request a return, please contact us at:
Email: xpai@xpaihome.com
Please include your order number, the reason for the return, and clear photos or videos if the product is damaged, defective, or incorrect.
Do not send a product back before receiving return instructions from us. Products returned without prior approval may not be accepted.

3. Return Address

Approved returns should be sent to:
OneStop 83 Stults Rd Dayton, NJ 08810 United States
Please wait for return approval and shipping instructions before sending your product to this address.

4. Return Shipping Costs

If you return a product because you changed your mind, ordered the wrong item, or no longer need the product, you may be responsible for the return shipping cost.
If the product is defective, damaged during delivery, or different from the product you ordered, please contact us before returning it. If the issue is confirmed, XPAI may provide a return shipping label or reimburse reasonable return shipping costs.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect product, contact us at xpai@xpaihome.com as soon as possible.
Please provide:

• Your order number;
• A description of the issue;
• Photos or videos of the product;
• Photos of the shipping package and shipping label.

Depending on the situation, we may offer a replacement, repair, refund, or another appropriate solution.

6. Orders Outside the United States

The standard 30-day return process and the return address listed above currently apply only to orders delivered within the United States.
For customers outside the United States, XPAI may provide alternative after-sales solutions depending on the product condition, shipping circumstances, product availability, and the nature of the issue.
Any alternative solution will be discussed and mutually agreed upon by the customer and XPAI.

7. Non-Returnable Items

The following items may not be eligible for return:

• Products returned after the 30-day return period;
• Products damaged by misuse, abuse, accidents, unauthorized modification, or improper installation;
• Products with missing accessories or parts;
• Gift cards;
• Clearance or final-sale items, unless required by applicable law.

This policy does not affect any rights you may have under applicable consumer protection laws.

8. Exchanges

if you need a different product, the fastest option is usually to return the original product and place a new order after your return has been approved.
If the product you received is defective or incorrect, please contact us before placing a new order.
For customers outside the United States, exchange or replacement options will be discussed and handled on a case-by-case basis.

9. Refunds

After we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.
Original shipping charges may be non-refundable unless the return is caused by a defective, damaged, or incorrect product.
If you have not received your refund more than 15 business days after approval, please contact us at xpai@xpaihome.com.

10. Contact Us

For questions about returns, refunds, replacements, or other after-sales matters, please contact:
Shenzhen Xiaopai Technology Co., Ltd.
Email: xpai@xpaihome.com